Business Use Case

Smart Drive operates the website at smartdrive.pk. The business is an automotive marketplace in Pakistan. Customers use it to browse cars and bikes, book vehicle inspections, and buy automotive products from Auto Store.

Online card and bank payments collected on the website are limited to the two use cases below: Auto Store product orders, and paid car inspection bookings. Vehicle sale prices shown on car and bike listings are not collected through the website payment gateway unless a specific online payment is offered on that page.

Auto Store sells physical automotive goods to customers in Pakistan. Typical products include car-care items, accessories, protection products, and in-car electronics. Each product page shows the price in PKR, and checkout shows the product total, shipping, any coupon, and the amount due.

• The customer adds products to a cart and enters a name, phone number, email, and a delivery address in Pakistan.
• The customer pays by online payment, cash on delivery, or bank transfer. Online payment opens a hosted payment page. Smart Drive does not store full card numbers.
• After a successful online payment, or after an order is accepted for cash on delivery or bank transfer, Smart Drive prepares the goods for dispatch.
• Delivery is within Pakistan and is currently quoted as 2–5 days after dispatch. The shipping fee shown at checkout is 300 PKR unless a promotion sets it to zero.
• The customer receives an order number and can view order status on the website.

Smart Drive sells a professional pre-purchase car inspection. The current published fee is PKR 2,500 per vehicle in Lahore. The customer receives an inspection report describing the condition of the vehicle at the time of the visit. The fee is for that service. It is not a payment toward the purchase of the vehicle.

• The customer submits a booking with their name, phone number, vehicle, preferred time, and inspection location.
• Smart Drive confirms the appointment. The inspection fee is collected by online payment, or by another method stated at confirmation, before the inspection is carried out.
• An inspector attends, completes the inspection, and Smart Drive provides the report to the customer.
• If the appointment is cancelled before the inspector is dispatched, the inspection fee is refunded under the Refund & Cancellation Policy.

Online payments are processed by the payment gateway connected to checkout. The customer is sent to the gateway to authorise the amount shown by Smart Drive. Smart Drive records the order or booking reference, the amount, and the payment result returned by the gateway. Failed or abandoned payments do not dispatch goods or confirm an inspection.

Amounts are in Pakistani rupees. Smart Drive does not use the gateway for cash advances, wallet loading, donations, gambling, adult content, or the sale of prohibited goods.

Auto Store orders are fulfilled by delivery to the address given at checkout. Inspection bookings are fulfilled by attending the confirmed location and issuing the report. Customers can contact Smart Drive with the order number or booking details if a payment succeeded but the service was not received.

Refunds for eligible online payments are returned through the original payment method. The rules, time limits, and exclusions are published in the Refund & Cancellation Policy.

Checkout and inspection booking collect the customer’s name and phone number, and checkout also collects an email and delivery address. Orders are reviewed before dispatch. Smart Drive may refuse or cancel an order or booking that appears fraudulent, uses a mismatched payment, or cannot be fulfilled to the stated address.