Refund & Cancellation Policy

This policy applies to payments made to Smart Drive for Auto Store orders and for car inspection bookings. It does not set the price or transfer terms of a private vehicle sale arranged between a buyer and a seller on the marketplace.

You may cancel an Auto Store order before it is dispatched. If you already paid online or by bank transfer, Smart Drive refunds the amount paid for the cancelled goods, including shipping charged on that order.

After delivery, contact Smart Drive within 7 days if an item is damaged, defective, incorrect, or incomplete. Keep the packaging and share the order number and photos. After review, Smart Drive will replace the item or refund the price of the affected item.

• Opened consumables, such as oils, polishes, and chemicals, can be returned only when they are defective, leaked, or not as described.
• Items returned without a defect, after they have been used, or without the parts supplied in the box may be refused.
• If you refuse a cash-on-delivery order at the door without a defect in the goods, the outgoing shipping charge is not refunded.

You may cancel an inspection before the inspector has been dispatched. Smart Drive refunds the inspection fee in full. If Smart Drive cannot attend the confirmed appointment, you may choose another time or a full refund.

Once the inspection has been completed and the report has been issued, the fee is payment for that service and is not refunded. A customer who is not available at the confirmed time and place, after Smart Drive has attended, is not entitled to a refund of that visit.

Approved online-payment refunds are sent back through the payment gateway to the original payment method. Bank-transfer refunds are returned to a Pakistani bank account in the customer’s name. Cash-on-delivery refunds are paid by bank transfer after the returned goods are received, where a return is required.

Smart Drive starts an approved refund within 7 business days of the decision. The time your bank, card issuer, or wallet then takes to show the money is outside Smart Drive’s control and is often a further 7 to 14 business days.

Email or call Smart Drive with your order number or inspection booking details, the reason for the request, and, for a delivered product, photographs of the item and packaging. Smart Drive may ask for the product to be returned before a refund is completed.